If you've already subscribed to Beside but are still seeing a paywall, Restore Purchases can help. It re-syncs your subscription with the app to make sure your active plan is correctly detected.
This option is available in the Beside mobile app on both iPhone and Android.
When to use Restore Purchases
Try this if:
You've paid for Beside but the app still asks you to subscribe
You reinstalled the app or switched to a new device
You made changes to your subscription outside the app (such as through iCloud Settings, a Google Play email, or an Apple billing email)
How to restore your purchases
In the Beside mobile app, go to: Settings → Manage Plan → Restore Purchases
Tapping this will prompt the app to check with your app store and apply your correct subscription status.
Common scenarios
You reinstalled the app or changed devices
Your subscription might not carry over right away. Tapping Restore Purchases will re-sync it with the app.
You accidentally created a second account
If you logged in with the wrong email or number, a new account may have been created. Your subscription stays linked to the original account - restoring may help apply it in the current session.
⚠️ Important: Restore Purchases does not transfer your call history or data between accounts.
You updated your subscription outside the app
If you changed your plan, fixed a billing issue, or made any changes through iCloud, Google Play, or a billing email, Restore Purchases ensures those changes sync into the Beside mobile app.
FAQ
Restore Purchases didn't work - what should I do?
Restore Purchases didn't work - what should I do?
First, make sure you're logged into the same account that was used to purchase the subscription. If you're on the right account and it still doesn't work, it may be a billing issue on the app store side - check your subscription status in your iPhone or Android settings directly.
Will I be charged again when I tap Restore Purchases?
Will I be charged again when I tap Restore Purchases?
No - tapping Restore Purchases only re-syncs your existing subscription. It does not initiate a new purchase or charge.
I switched to a new phone - will my subscription carry over?
I switched to a new phone - will my subscription carry over?
Yes, your subscription is tied to your app store account (Apple ID or Google account), not the device. After reinstalling Beside on your new phone, tap Restore Purchases in Settings → Manage Plan to re-sync it.
I can't find the Restore Purchases option
I can't find the Restore Purchases option
Go to Settings → Manage Plan in the Beside mobile app.
The Restore Purchases button is at the very bottom of that screen, displayed in light grey text. If you don't see it, make sure you're on the latest version of the app.