Beside lets you sign in with Apple, Google, an email address, or a phone number - and you can connect more than one. You can manage your sign-in methods yourself - on Beside on the web and in the Beside mobile app - without losing any of your data.
Supported login methods
Apple Sign-In - sign in with your Apple ID
Google Sign-In - sign in with your Google account
Email - sign in with your email address
Phone - sign in with your phone number
📌 Note: Adding, changing, or removing a sign-in method does not affect your account data, phone number, or subscription.
Add, edit, or remove a sign-in method
You can manage your sign-in methods yourself on Beside on the web and in the Beside mobile app - the same flow works on iPhone and Android.
Manage your sign-in methods on the web
Go to app.beside.com and sign in
Open Settings → Profile
Scroll to the Sign-in methods section
From there you can:
Add or edit your email or phone - Beside sends a 6-digit code to the new email or phone number to confirm it's yours
Connect or remove an Apple or Google account using the Connect button or the trash icon
Remove a method with the trash icon - this only stops you signing in that way, it doesn't delete your account
📌 Good to know:
You can have one email and one phone sign-in method, plus a connected Apple and Google account.
You must keep at least one email or phone - Beside won't let you remove the last one until you've added another.
Adding or editing an email or phone requires confirming it with a 6-digit code, so make sure you can receive it.
From the Beside mobile app
Open the Beside mobile app and go to Settings
Under Your Account, tap Sign-In Methods
On the Sign-In Methods screen you can:
Under Sign-in methods, tap Edit next to Phone or Email to update it - you'll confirm the new number or address with a 6-digit code
Under Connected social apps, Connect or Disconnect your Apple or Google account
Just like on the web, you must keep at least one email or phone sign-in method, and changes don't affect your account data or subscription.
If you need help
If you'd rather have our team make the change for you:
Open the Beside mobile app
Go to Settings
Tap the chat icon to contact support
Let us know which sign-in method you'd like to use
Apple Sign-In and hidden email
If you signed up with Apple Sign-In and chose "Hide My Email", Apple generated a private relay address (ending in @privaterelay.appleid.com). This is the email linked to your Beside account.
If you'd rather sign in with your real email address, you can add it yourself on Beside on the web under Settings → Profile → Sign-in methods, or in the Beside mobile app under Settings → Sign-In Methods. Your data and subscription stay the same.
Lost access to the number used for login
If you signed up with phone login but can no longer receive the verification code (your Beside number is your login number, your carrier number changed, or your SIM is no longer active), our team can switch you to a different login method once we've confirmed your identity.
How to request the change
Contact our support team via the in-app chat or at [email protected]
Tell us which method you'd like going forward (Apple, Google, email, or a different phone number)
Send a proof of ownership for the new phone number / email address you want to use for login (see below)
Once we've verified your document, we'll update your login method and confirm in the chat. This usually takes less than 24 hours on business days.
Accepted proof of ownership
Accepted proof of ownership
We need one document that clearly shows both your full name and the new phone number:
A recent carrier bill or invoice (PDF or screenshot)
A screenshot of your carrier account page with your name and number visible
🟡 Before you send it:
Make sure the new number can receive SMS and 2FA codes, so you can complete sign-in once we've made the change
Make sure your full name and the phone number are both readable on the document
You can hide billing amounts or other personal details if you prefer
Locked out of your account
If you can no longer access the email or Apple/Google account you used to sign up:
Try recovering your Apple ID at iforgot.apple.com
Try recovering your Google account at accounts.google.com
If neither works, contact our support team via the in-app chat or at [email protected] and we'll help you regain access
FAQ
Will I lose my data if I change my login method?
Will I lose my data if I change my login method?
No. Changing your login method does not affect your call history, messages, contacts, Receptionist setup, or subscription. Everything stays the same.
Can I use both Apple Sign-In and email login?
Can I use both Apple Sign-In and email login?
Yes. You can connect several sign-in methods at the same time - an email, a phone number, and your Apple and Google accounts. You just need to keep at least one email or phone. Manage them on Beside on the web under Settings → Profile → Sign-in methods, or in the Beside mobile app under Settings → Sign-In Methods.
What if my email or phone is already linked to another Beside account?
What if my email or phone is already linked to another Beside account?
You'll see "This email is linked to another Beside account" (or the same message for a phone) when the email or phone you're adding already signs in to a different Beside account - usually a duplicate account you created earlier. To free it up:
Sign out, then sign in with that email or phone to open the duplicate account and delete it
Sign back in to your main account and add the method again
If you're not sure which account to keep, or you're still blocked after deleting the duplicate, reach out to our support team before deleting anything else.
I signed up with Apple's "Hide My Email" - what's my actual Beside email?
I signed up with Apple's "Hide My Email" - what's my actual Beside email?
Apple created a private relay address for your account (ending in @privaterelay.appleid.com). You can find it in your Apple ID settings under "Sign-In and Security", then "Sign in with Apple", then find Beside. If you'd rather use your real email, you can add it yourself on Beside on the web under Settings → Profile → Sign-in methods, or in the Beside mobile app under Settings → Sign-In Methods.
My Beside number is the number I used to log in, and the code never arrives. What do I do?
My Beside number is the number I used to log in, and the code never arrives. What do I do?
When your login number is your Beside number (for example, after porting), the one-time code is delivered as an in-app notification inside Beside, not by SMS. Open the Beside mobile app on a device where you're still signed in, or on a second device, to grab the code.
If you no longer have access to the app at all, follow the steps under Lost access to the number used for login to switch to Apple, Google, email, or a different phone number.
What document do I need to change my login number?
What document do I need to change my login number?
One document that shows both your full name and the new phone number/email: a recent carrier bill or invoice, or a screenshot from your carrier account page. Billing amounts or other personal details can be hidden.
Can I change my login method myself without contacting support?
Can I change my login method myself without contacting support?
Yes, on Beside on the web and in the Beside mobile app (iPhone and Android). On the web, go to Settings → Profile → Sign-in methods; on mobile, go to Settings → Sign-In Methods. From there you can add, edit, or remove your email or phone, or connect or remove an Apple or Google account. Adding or editing an email or phone is confirmed with a 6-digit code, and you must keep at least one email or phone.