Beside lets you add multiple phone lines to your account, switch between them, assign contacts to specific lines, and delete lines you no longer need.
📖 Looking to share a line with your team? Share your line with your team
📌 Plan availability:
Beside plan: 1 phone line per seat included. Add extra lines at $4.99/month each.
👥 Business (legacy): 3 phone lines included with the base plan. Additional lines $4.99/month.
👥 Business closed to new subscribers in the May 2026 plan refresh. Existing 👥 Business customers keep their plan and pricing.
💡 Looking to forward multiple existing numbers to one Beside line? That's a different setup - you don't need to add multiple Beside lines for that. You can forward several of your existing phone numbers (e.g. your personal carrier numbers) to a single Beside line, and all calls will arrive on the same line regardless of which number was dialled. This works on every plan.
Add a line
You can add a line from either the mobile app or Beside on the web - both flows lead to the same result. If you've used all your included lines, you'll be prompted to add a paid one; what happens next depends on how your account is currently billed (Stripe, or Apple/Google in-app purchase). See the callout below for details.
From the Beside mobile app
Open Beside, then go to Settings
Under Phone Numbers, tap + New phone number
If all your included lines are in use, you'll be prompted to add an extra one - confirm to proceed
Choose the number for your new line
Name and customize the line
Set up the AI Receptionist for this line (voice, name, company, operating hours, greeting, and call handling scope)
💡 Use the demo call feature to test your setup before going live.
From Beside on the web
Go to app.beside.com and sign in
Click Settings in the sidebar, then Phone Numbers under Workspace
Click + New Number (top right)
If all your included lines are in use, you'll be prompted to add an extra one - confirm to proceed
Follow the steps to choose a number and configure your new line
💡 What happens when you confirm an extra line:
If you're billed by Stripe: you'll see a confirmation modal with the prorated cost ($4.99/month per extra line). Confirm to add the line - it's available immediately. The prorated amount is charged for the rest of your current billing cycle, then $4.99/month at your next renewal. Removing a line takes effect at the end of your current billing cycle.
If you're billed through Apple or Google (in-app purchase): adding an extra line moves your account to the Beside plan on Stripe. You'll be taken to a Stripe checkout page (in Safari or your default browser, on either mobile or web). The time remaining on your App Store or Google Play subscription is automatically credited, so you only pay the difference. After checkout, you can add your new line right away.
On legacy 👥 Business: 3 lines are included. To add a 4th line or more, a Stripe checkout opens for the extra line at $4.99/month.
⚠️ Cancel your App Store or Google Play subscription after the move. If your account moved to Stripe billing, your App Store or Google Play subscription will keep renewing until you cancel it. Cancel it to avoid being charged twice.
📌 Canadian accounts on Apple or Google billing: the in-app migration flow is not available on mobile. Go to app.beside.com, then Settings, then Plan & Billing to complete the move to Stripe.
Switch between lines
Once you have multiple lines, a Lines selector dropdown appears at the top left of your main tab. Tap it and select the line you want to view - this filters your conversation history to show calls and messages for that line only.
What is the Personal Inbox?
When you have more than one line, you'll also see a Personal Inbox in the line selector. This is not tied to a phone number - it's a private space just for you. It contains:
Voice recordings from the in-app In-Person Recorder
Meeting captures from Beside for macOS
Daily Recaps from all your lines
Team DMs with your invited members
Any item marked with a 🔒 lock
Assign a contact to a specific line
Beside remembers your preferred line for each contact, but you can change it anytime from the contact's card.
Open Beside, then go to your main tab
Open the conversation with the contact you want to update
Tap the contact's name or phone number at the top of the conversation
Under their profile picture, tap to select the line you want to assign them to
Once assigned, calls and messages to that contact will use the selected line by default.
Manage a line's settings on the web
Go to app.beside.com, click Settings in the sidebar, then Phone Numbers under Workspace. Click any line to open its settings page, organized into four tabs:
Personal - your personal preferences for this line, including Mute Line to silence calls or messages for yourself only without affecting other team members
General - line settings that affect everyone on the line:
Configure Number - view your Beside number, Change number, Port number from another provider, or enable Call Forwarding
Compliance & Privacy - toggle Silence Unknown Callers, Recording Consent, and Auto Censor Messages
Users - add or remove invited members from this line
Business Hours - turn on Business Hours and pick how your hours apply (Every day, Week days, or Custom for different hours per day) so notifications are silenced outside those hours. 📖 Set your Business Hours
Delete a line
From the mobile app
Open Beside, then go to Settings
Under Phone Numbers, tap the line you want to delete
Scroll down to Manage, then tap Delete Inbox
Confirm deletion
From Beside on the web
Go to app.beside.com, click Settings, then Phone Numbers
Click the line you want to delete
Scroll down to Danger Zone, then click Delete inbox
Confirm deletion
⚠️ Deletion is permanent. All chats, call logs, and settings for that line are permanently removed. Invited members who had access are automatically removed.
Billing: on the Beside plan, deleting an extra paid line removes the $4.99/month charge at the end of your current billing cycle.
On 👥 Business (legacy), deleting a line doesn't change your subscription. To downgrade, go to Settings → Plan & Billing.
FAQ
Will I lose data when changing my plan?
Will I lose data when changing my plan?
No. Your messages, calls, and settings remain intact when switching plans.
Can I downgrade from 👥 Business?
Can I downgrade from 👥 Business?
On Apple or Google, yes - go to Settings → Plan & Billing in the mobile app to move to the Beside plan (your receipts may continue to show "Starter" since Apple and Google keep historical product names). On Stripe, this downgrade path isn't offered today - contact support if you need it.
What happens when I downgrade from 👥 Business on Apple or Google?
What happens when I downgrade from 👥 Business on Apple or Google?
The downgrade takes effect at the end of your current billing period and moves you to the Beside plan (1 seat, 1 line included). You lose access to additional lines created under 👥 Business, all invited members are removed, and shared lines are deactivated. Your original line and Personal Inbox remain active. Additional lines are not deleted but become inactive: you can still view past conversations, but can't make or receive calls from them.
Can I have different AI Receptionist settings for each line?
Can I have different AI Receptionist settings for each line?
Yes. Each line can have its own AI Receptionist greeting, knowledge, call handling behavior, Call Forwarding, and Caller ID settings - all managed individually from Settings, then Phone Numbers.
Can I share my line with invited members?
Can I share my line with invited members?
Yes. On mobile, invite members per line from Settings, then Phone Numbers, select a line, then Members, then Invite. On the web, go to Settings, then Members to invite teammates to your workspace, or open a specific line under Phone Numbers and use the Users tab.
Can I manage my lines and invited members from the web?
Can I manage my lines and invited members from the web?
Yes. Go to app.beside.com, then Settings, to view and manage your lines (Phone Numbers), invite and manage invited members (Members), view available seats, manage your subscription (Plan & Billing), and update your profile.
What happens when I add a line beyond my included count?
What happens when I add a line beyond my included count?
You'll be prompted to add an extra line. What happens next depends on how you're billed:
If you're billed by Stripe: a confirmation modal shows the prorated $4.99/month cost for the extra line - confirm to add it.
If you're billed through Apple or Google: your account moves to the Beside plan on Stripe (with prorated credit for the time remaining on your App Store or Google Play subscription). Cancel your App Store or Google Play subscription afterward to avoid double-billing.
On legacy 👥 Business: a Stripe checkout opens for the extra line at $4.99/month.
See Add a line above for the full flow.
I was charged by both my mobile store and Beside after adding a line. What should I do?
I was charged by both my mobile store and Beside after adding a line. What should I do?
This happens when your App Store or Google Play subscription isn't cancelled after your account moved to Stripe. Your Beside plan on Stripe is active and correct - cancel your App Store or Google Play subscription to stop the duplicate charge.