If you're having trouble signing in to your Beside account, this guide covers the most common issues and how to fix them.
New to Beside? 📖 Download, install, and sign in - covers installation, sign-up, and first login.
How Beside login works
Beside does not use traditional passwords. Every time you sign in, you enter your login method and receive a one-time verification code via SMS to confirm your identity. This code acts as two-factor authentication (2FA).
Your login method is the method you used when you first created your account:
Primary phone number
Email
Google Sign-in
Apple Sign-in (iOS only)
Common login issues
"Unknown error" or error message when signing in
If you see an error message when trying to log in, try these steps in order:
Close and reopen the app - force-close Beside completely, then reopen it.
Check your internet connection - make sure you have a stable Wi-Fi or cellular connection.
Update the app - go to the App Store or Google Play Store and check for updates.
Restart your phone - a restart can clear temporary issues that prevent login.
Reinstall the app - delete Beside, reinstall it from the store, and log back in using the same login method you originally used.
⚠️ Important: When reinstalling, always log back in with the same method you used to create your account. Using a different method will create a duplicate account.
SMS verification code not received
After entering your login details, you should receive a one-time code via SMS. If it doesn't arrive:
Wait a moment - codes can take up to 60 seconds to arrive, especially with weak signal.
Check your signal - make sure your phone has cellular service and can receive SMS.
Check for blocked shortcodes - Beside sends verification codes from shortcode numbers. If you've blocked shortcodes, you won't receive the code.
Disable your VPN - VPNs can interfere with SMS delivery. Try turning it off temporarily.
Check if your number was ported to Beside - if your login phone number is the same as your ported Beside number, the code will be delivered as an in-app notification instead of an SMS. Open the Beside app and check your notifications.
📌 Phone number can't receive SMS?
If your login phone number is a landline, a VoIP-only number, or no longer has cellular service, it won't receive the verification code.
In that case, our support team can help you switch to an alternative login method (email, Google Sign-in, or Apple Sign-in) after verifying your identity.
App keeps logging you out or disconnecting
If Beside logs you out unexpectedly or feels unresponsive after being logged in:
Update the app - make sure you're running the latest version from the App Store or Google Play Store.
Log out and log back in - go to Settings → Log out, then sign in again with the same login method.
Reinstall the app - delete and reinstall Beside, then log back in with the same method.
This issue can also happen after switching to a new phone. If you recently transferred your apps from an old device, see 📖 Set up Beside on a new phone.
Forgot which login method you used
If you're trying to sign in but can't remember whether you used your phone number, email, Google, or Apple, contact our support team. They can look up which login method is linked to your account.
⚠️ Don't guess: Trying different login methods (e.g. trying Google when you originally signed up with your phone number) will create a new, empty account instead of accessing your existing one.
Accidentally created a duplicate account
If you logged in with a different method than the one you originally used, Beside may have created a second account. Signs of a duplicate account:
Your call history, contacts, or settings are missing
Your subscription appears inactive even though you're paying
You see a prompt to start a new trial or subscribe again
How to fix it:
Log out of the current account (Settings → Log out)
Log back in using the original method you used when you first created your Beside account
If you're unsure which method is your original one, our support team can help you identify the correct account.
Log in across mobile and desktop
If you're having trouble logging in to Beside for macOS or connecting your mobile and desktop accounts, the most common cause is using a different login method on each platform.
Key rules:
Always use the same login method on both mobile and desktop.
If you already have a mobile account, click "Already have an account? Log in" on the desktop app - do not click "Continue with Google" unless Google was your original sign-up method.
If you signed up on desktop first with Google and want to use mobile, tap "Continue with Google" on the mobile app.
📖 What's Beside Desktop for macOS? - includes detailed desktop login instructions.
Change your login method
You cannot change your login method directly from the app. If you need to switch (e.g. from a phone number to Google Sign-in, or to a different email), our support team can update it for you after verifying your identity.
Common reasons to change your login method:
You lost access to the phone number you signed up with
You want to switch from phone number login to email or Google
You changed your email address and want to update it
Your login phone number can no longer receive SMS
FAQ
Does Beside have a password? Where do I find it?
Does Beside have a password? Where do I find it?
No. Beside does not use passwords. You sign in with your login method (phone number, email, Google, or Apple) and verify with a one-time SMS code. There is no password to remember, reset, or find.
I get an error message every time I try to log in - what should I do?
I get an error message every time I try to log in - what should I do?
Start by force-closing and reopening the app, checking your internet connection, and updating to the latest version. If the error persists, try reinstalling the app. Make sure to log back in with the same method you originally used to sign up - using a different method will create a new account.
I'm completely locked out and can't access my account - what do I do?
I'm completely locked out and can't access my account - what do I do?
If you can't log in from any device, reach out to our support team via the Beside website. They'll verify your identity and help you regain access - either by confirming your login method or switching you to a new one.
I switched phones and now I can't log in - is my account lost?
I switched phones and now I can't log in - is my account lost?
No - your account is not lost. When you switch phones, your login credentials don't transfer automatically. Reinstall the Beside app on your new phone and log in with the same method you used on your old phone. Your calls, texts, and settings will sync back. 📖 Set up Beside on a new phone
Can I use one login for multiple phone numbers?
Can I use one login for multiple phone numbers?
Yes. On the 👥 Business plan, you can manage multiple Beside lines under a single account. All your lines are accessible from the same login. You don't need separate accounts for separate numbers.
I can't connect my desktop and mobile accounts - what's wrong?
I can't connect my desktop and mobile accounts - what's wrong?
This usually happens when you use a different login method on desktop than on mobile. Make sure you log in to Beside for macOS with the exact same method you used to create your account on mobile. If you already created a separate desktop account by mistake, our support team can help you merge or resolve the issue.
I had an old account that expired - why can't I log back in?
I had an old account that expired - why can't I log back in?
If your previous subscription expired, your account still exists - but you may need to restore your subscription to regain full access. Try logging in with the same method you originally used. If the app doesn't recognize your account, our support team can look it up and help you reconnect. 📖 Restore a subscription you already paid for